Refund Policy

1. General Policy

All ticket purchases are non-refundable unless an event is canceled by the organizer. In the event of cancellation, ticket holders are entitled to a full refund processed through the original payment method.

2. Event Cancellation

If an organizer cancels an event:

• Ticket holders receive a full refund within 14 business days
• Platform fees are included in the refund
• Gas fees for blockchain transactions are not refundable
• The ticket NFT remains in your wallet as a collectible

3. Event Rescheduling

If an event is rescheduled, your ticket is valid for the new date. If you cannot attend the rescheduled date, you may request a refund within 7 days of the rescheduling announcement.

4. Presale Protection

Tickets purchased through presale with deposit protection are eligible for refund if the event does not reach minimum attendance thresholds. Presale deposits are held in escrow by the EventTicket smart contract.

5. Disputes

For refund disputes, contact refunds@allfans.live. Disputes are reviewed on a case-by-case basis. The Platform reserves the right to make final determinations on all refund eligibility.